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CARE SERVICES
Powerful Uninterruptible Power Supplies 2 and 3 years system; They are electronic devices with 10 years spare parts warranty. They are designed to operate uninterruptedly around the clock. Periodic maintenance is necessary for them to provide accurate and long-lasting service.
Our experienced technical support team works to meet every technical need in a timely manner. Please read the instructions for use carefully before using the products and keep them for future reference.
Environmental Observation
In order for our system to work in the best way, it is necessary to control the environment in which the uninterruptible power supply works. Negativities such as excessive heat and humidity that may be harmful should be prevented. Observing the environment and taking precautions prolongs the life of the device.
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Comprehensive Control and Corrective Action
In order to eliminate possible interruptions as soon as possible and to ensure that such a situation does not recur, the "SBS Elektron Technical Support Unit" examines the system in depth and does the necessary work to correct the errors.
Experienced Technical Staff
Our professional technical teams, who are experts in their field, are supported by our organization with trainings. They solve the problems encountered in a short time and take an advantageous position to ensure that our system works with minimum time loss. Because time is valuable for all of us.
Preventive and Preventive Maintenance
Our uninterruptible power supplies (6kVA and above) under warranty are provided with free preventive and preventive maintenance once a year. All functions of your UPS are checked. Precautions are taken before problems start. This service is valid for our customers within the provincial borders of Istanbul.
Free Shipping
If your uninterruptible power supply malfunctions under warranty, you can deliver the device to our company free of charge with our contracted cargo. In the same way, your maintenance and repaired device will be sent to you free of charge.
24/7 Technical Support
Our experienced technical support staff will answer your questions by phone 24/7 for all your needs. Likewise, you can ask all your questions by accessing us on our website; you can review similar questions and answers.
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NON-GUARANTEE SERVICES
The design and production purpose of uninterruptible power supplies is to provide continuous and healthy energy to systems that cannot tolerate electrical problems and energy interruptions. It serves all hardware, especially computers used in electronic data processing.
Interrupting the operation of the system for any reason is a waste of both time and money. Therefore, correct and regular maintenance is essential for the long-term uninterrupted operation of your system. In order for your uninterruptible power supply to be long-lasting and provide service for years, it should be maintained by professionals who are experts in their field using original spare parts.
It is only possible to replace the materials (battery, fan, capacitor, etc.) used in your uninterruptible power supply, which wear out over time and have a limited life span, without causing a malfunction, only with periodic maintenance. Another advantage of the consultancy, preventive maintenance and service agreement is that technical support services are faster.
Consulting
SBS Elektron informs users about the developing technologies in uninterruptible power supplies and informs users about important issues that need attention. It informs users about devices that become inefficient due to the increase in power in the system fed by the uninterruptible power supply, malfunction or inefficient working devices due to wear and tear parts due to continuous use.
1. Preventive Maintenance and Service
General Cleaning of the Device
Checking the Functions of Electronic Cards
Checking the Operation of the Rectifier Section
Checking the Operation of the Inverter Section
Checking the Operation of the Static By Pass Section
Controlling the Operation of the Manual By Pass Section
Checking Battery and Battery Connections
Checking Connection Screws
2. Repair Service
When a shuttle service is requested during working hours, the shuttle service will be provided within 3 hours for distances of 0-40 km and within 6 hours for distances of 41-100 km. This service does not cover public holidays. If a service request is made outside of working hours, the service will be provided within the next day to the places within the province of Istanbul and within 2 (two) business days to the places outside the province of Istanbul.
3. Consultancy, Preventive Maintenance and Service Agreement including Parts
The consultancy, preventive maintenance and service agreement, including parts, starts at the end of the warranty period of your uninterruptible power supply. It continues by renewing every year. The maintenance agreement covers the standard maintenance of your uninterruptible power supply between 2 and 4 times a year depending on the power of the uninterruptible power supply you are using and all maintenance-fault calls.
In maintenance agreements including parts, maintenance, all fault calls and replacement materials are free of charge; batteries are charged at a special discounted price and invoiced to you. Our technical support unit will send you a maintenance agreement sample and offer close to the end of the warranty period. The consultancy, preventive maintenance and service agreement including parts is realized in the following 3 basic stages.
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IN-WARRANTY SERVICES
24/7 Technical Support
Our experienced technical support staff will answer your questions by phone 24/7 for all your needs. Likewise, you can ask all your questions by accessing us on our website; you can review similar questions and answers.
Experienced Staff
Our professional technical teams, who are experts in their field, are supported by our organization with trainings. They solve the problems encountered in a short time and take an advantageous position to ensure that our system works with minimum time loss. Because time is valuable for all of us.
Counseling and Care
For 6 kVA and above devices. The uninterruptible power supplies you are using cover free maintenance 1 time per year within the warranty period. Our technical support unit will send you a maintenance agreement sample and offer close to the end of the warranty period. Consultancy and preventive maintenance are carried out in the following 2 basic stages.
1. Counseling
Developing technologies in uninterruptible power supplies are transferred to users and information is given on necessary issues.
The user is informed about the inadequacy of the uninterruptible power supply due to the power increase in the system it feeds and the working time of the battery after the interruption.
The user is enlightened about the negativities that may arise from the electrical connections of the system to which the uninterruptible power supply is connected (insufficient fuse power, faulty electrical installation, improper grounding structure, etc.).
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2. Service
General Cleaning of the Device
Checking the Functions of Electronic Cards
Checking the Operation of the Rectifier Section
Checking the Operation of the Inverter Section
Checking the Operation of the Static By Pass Section
Controlling the Operation of the Manual By Pass Section
Checking Battery and Battery Connections
Checking Connection Screws
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